A report released last week by the American Customer Satisfaction Index (ACSI)  shows that airlines score the least in customer satisfaction among the 47 industries they evaluated. This may not come as a surprise to seasoned travelers who are familiar with the usual shortcomings of airlines when it comes to satisfying their customers. Delays and baggage handling issues are well known, but the ACSI report says that ever-increasing number of fees the airlines charge are also a cause for customer dissatisfaction. Those who pay for bags are much less satisfied that those who can avoid the fees. Florida based Spirit Airlines has also announced that it will start charging $5 for boarding passes unless the passengers print them themselves. Airlines customers have known for long that airlines don't do much for customer satisfaction considering the array of fees they charge. The ACSI survey only reaffirms the fact.